Just Eat under fire after delivery driver sent inappropriate messages to customer
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In the Whatsapp messages the unnamed driver asks if she had a boyfriend and called her "baby."Michelle also shared screenshots from a conversation with the company's online customer care service, where she was told “we don’t have a complaints department.” Instead of taking the breach of privacy seriously, Just Eat suggested the woman place a review of the restaurant and offered her a £10 goodwill gesture. The delivery service have since admitted they are “appalled” with the way this issue was initially handled.
Addressing the poor handling of the complaint, a spokesperson told us: “This lacked empathy and does not reflect our policies or the way Just Eat would expect something like this to be dealt with.
Just a snippet of Just Eat’s response to my receiving unsolicited messages from the guy who had just delivered my food. Nice one Just Eat! Apart from him using my number in this way surely being in breach of privacy laws etc, they don’t really seem to take it seriously do they?? pic.twitter.com/OVZkl0IW5f— Michelle Midwinter (@ShelbyTree) 15 January 2018
“We are looking at our procedures to understand why incorrect and inappropriate information was given out to the customer on this occasion.
“We have highlighted this with our Customer Care Senior Management team, who will review the incident, and ensure appropriate action is taken to ensure this doesn't happen again.”
If Michelle decides to report the incident to the police, Just Eat have confirmed they will assist with any police investigation.
In a statement posted on Twitter Michelle said: "At first I was shocked at the fact someone could approach me in that way, but that turned to feeling very uncomfortable as I realised this guy had my name, address, and phone number. "We trust companies companies with our personal details and for them to be used in this way is completely unacceptable."
PRESS RELEASE ABOUT THE INCIDENT pic.twitter.com/nCp1ctiI7s— Michelle Midwinter (@ShelbyTree) January 16, 2018