Ryanair sends passenger's laptop to Romania, but tells her she needs to go there to pick it up
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Susan continued: “I was delighted because I thought this would be an easy fix – I thought I would probably have to pay something to get my laptop back but I thought it would be fine. “Bucharest Airport said they could send it back via a Ryanair plane to Stansted but I would have to give notice that I understood it might get damaged.”
@susanconnolly The curse of the Connolly. To be warmed by the glow of being right, but still being laptop-less :-(— CarolC (@irishhatgirl) April 26, 2016
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But three months later, and Susan’s laptop is still in Romania.When Susan called Bucharest again, they told her Ryanair was refusing to allow them to put the laptop on a plane, or post it to her. “The only option I had was either to fly there myself or to make a friend in Bucharest who I can nominate go and pick up my laptop, which to me seems ridiculous. “They know where it is, they know it’s mine, I don’t understand why they can’t arrange for me to get it back.” If Susan wants to get her laptop back next week, Ryanair’s website says a return flight between Stansted and Bucharest would cost her £269.98, with more than 10 hours spent waiting at the airport. Susan has taken to Twitter to get the attention of Ryanair, who, despite Susan’s calls, have so far not spoken to her on the subject.
She has only been able to get information from Bucharest lost and found. Her friends have also tried talking to Ryanair in a bid to get them to respond. Paul Quigley – Guys you’ve had my friends laptop for… | Facebook
...resorting to tweeting but it's beyond a joke now so will just keep tweeting at @Ryanair— Susan E. Connolly (@susanconnolly) July 26, 2016
Susan lives in Cambridge and is from Dublin. She returns home around once a month and says it’s the first time she has faced a problem from the budget airline. “I’m quite frustrated,” she said. “I think what is most frustrating about it is you hear all this stuff about Ryanair and how they’re horrible to fly on, but I actually quite like flying on Ryanair.” “This is first time I’ve come up with that inflexible bureaucracy that they have.” Ryanair said their customer service team would look into the matter and try and resolve it with Susan.